Customer Service Policies
Nutrigenomics and Nutrition SA does not discriminate against any person for reasons of race, color, religious belief, gender, gender identity or expression, genetic information, sexual orientation, age, disability, marital status, nationality or ethnic identity.
●Information. The patient has the right to receive information about his case through his treating nutritionist, in an understandable way. The patient has the right to receive information on expenses and billing corresponding to their nutritional care within the regulated fiscal time and in force on the date of care.
●Access to Information.The right to information about the patient's own health includes access to information written in the clinical history, results of complementary and genetic tests, and any other clinical document that contains personal data, when the patient or a person legally designated by him requires it.
● Knowledge of the nutritionist. The patient has the right to know the identity and qualifications of his treating nutritionist, who will be responsible for providing him with the necessary information that his health status requires. In the absence of the treating nutritionist, the information can be provided by another nutritionist from the nutrition team.Nutrigenomics and Nutrition, SA
●Care Process. Nutrigenomics and Nutrition SAguarantees that the care process is properly evaluated through the due respect it deserves, regardless of gender, age, values, beliefs, religion,
ethnic group, sexual preferences, medical condition, economic position or social condition, as long as they comply with the admission rules and procedures and submit to the behavior and safety protocols ofNutrigenomics and Nutrition SA
●Respect.The patient has the right to be treated with respect at all times by the nutritionists and administrative staff ofNutrigenomics and Nutrition SA
●Confidentiality and Privacy. Patients have the right to have the information, communication and records of the clinical history handled in a private and confidential manner and that only with their written authorization (email
email or signed letter) in a reliable and authentic way can be known or shared with third parties (friends, relatives, company para which works and/or intermediaries).
○General information.No information will be provided over the phone regarding the care of patients ofNutrigenomics and Nutrition SAwithout their proper authorization.
●Payment consent. Patients have the right to be informed of the costs of nutritional care, to review and receive explanations of the same.
●Accompaniment.The patient has the right to be accompanied by a person of their choice to provide the corresponding emotional, physical and mental support during any consultation that is carried out in the care
nutrition that requires it.
●Information.The patient has the responsibility to provide accurate and complete information about their personal data, to allow their reliable identification and to provide accurate and complete information about their history, illnesses, hospitalizations, medications (including over-the-counter products and dietary supplements), allergies, sensitivities and other issues related to your health. You are also responsible for reporting perceived risks in your care and unexpected changes in your condition to your treating nutritionist.
●Payment Responsibility.The patient is responsible for ensuring that the financial obligations for their nutritional care are met as soon as required.
●Treatment Plan.It is the patient's responsibility to follow the treatment plan prescribed by their nutritionist. The patient is responsible for asking questions when they do not understand what they have been told about the patient's care. The patient is responsible for the consequences, if he refuses the treatment or if he does not follow the instructions of his nutritionist. The patient is responsible for attending their follow-up appointments to their nutritional plan.
●Respect.The patient must be respectful with all nutritional care providers and administrative personnel, maintaining the norms of urbanity regularly accepted by society.Nutrigenomics and Nutrition SA. reserves the right of admission, care and permanence to patients and/or companions who do not comply with this principle and to take the appropriate measures for this purpose.
●Quotes.The patient is responsible for keeping scheduled appointments and for notifyingNutrigenomics and Nutrition SAby message or call when you can't show up. To attend a scheduled appointment it is necessary
Have the patient show up 10 minutes early. If, in case of force majeure, the Clinic schedule is delayed, the patient will be notified so that the waiting time can be taken into account.
●Virtual consultations.It is the responsibility of patients to connect punctually to virtual follow-up appointments.
●Release of Liability.In the event that the patient refuses any type of nutritional recommendation that the nutritionists consider essential to improve the patient's health, they must sign a letter of Refusal of Procedure, in which it will be clearly stated that the patient has been sufficiently informed and rejects the suggested nutrition plan.
●Facilities, furniture and equipment.The patient is responsible for using the facilities properly so that they are kept in optimal conditions at all times. The patient will be responsible for damages to
installations, furniture or equipment when caused by him or his companions.
Informed consent is a process that includes the following aspects:
● Receive information (or obtain the information in some way) about the possible risks and benefits of treatment.
● Receive information about the risks and benefits of other options, including not receiving treatment.
● Have the opportunity to ask questions and get answers until you have no doubts.
● Use the information to make a decision that you believe is in your best interest.
If you decide to have the treatment or procedure, you are usually asked to sign a document called an Informed Consent. Once completed and signed, the Informed Consent is a legal document that allows your nutritionist to continue with the meal plan.